West London

Phone

0808 168 9291

If you’ve been affected by crime, call The London Victim and Witness Service (LVWS). Lines are open 8am-8pm, Monday to Friday.

Supportline

08 08 16 89 111

If you need support outside of your local team’s opening hours, you can call our Supportline for free. Or find other ways to get help.  

Get help from your local team

Call us

If you’ve been affected by crime in West London, call the London Victim and Witness Service (LVWS) on 0808 168 9291. Lines are open 8am-8pm, Monday to Friday.

If you need telephone support outside of your local team’s opening hours, you can call our Supportline, for free, on 08 08 16 89 111. Supportline is open 24 hours a day, seven days a week.

Go online

Visit the London Victim and Witness Service (LVWS) website.

Our free live chat support service is available 24 hours a day, seven days a week.

You can also request support via the website. A member of the team will get back to you to see how we can help.

My Support Space is a free online resource containing interactive guides aimed at helping you to manage the impact crime has had on you. It’s easy to set up an account and get access to over 70 guides. My Support Space allows you to work through the guides at your own pace.

How we can help

LVWS is a support service for London residents who are affected by or witness to crime. LVWS is commissioned by the Mayor’s Office for Policing And Crime (MOPAC).

We give free, confidential help to people who have been affected by crime in West London. This includes:

  • Westminster
  • Kensington and Chelsea
  • Hammersmith and Fulham
  • Brent
  • Ealing
  • Hounslow
  • Hillingdon
  • Kingston Upon Thames
  • Richmond

We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. We’ll help you for as long as it takes to overcome the impact of crime. We’re an independent charity and you can contact us for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. You can also contact us for support regardless of your immigration status in England and Wales.

If you call LVWS, we’ll provide support that’s personalised to you. We’ll listen with compassion and help you find ways to manage and feel safer. We can also inform you of your rights and the services that you may be entitled to. If you’d like us to, we can refer you to other specialist organisations that can also help.

As well as offering support to people affected by crime, we run a number of specialist services in West London. These include:

Domestic Abuse Project – supporting victims and survivors of domestic and sexual violence.

Young People Support Project – we have specially trained caseworkers to help children and young people affected by crime.

Antisocial Behaviour Support Project in Ealing – working with victims of antisocial behaviour to ensure you receive the support you need.

The Victim’s Advocacy Project – a locally funded service to support residents of RBKC with ASB and Hate Crime.

We work with a number of partner organisations in West London to make sure you get the support you need. Find out more about some of the services and organisations we work with.

Please note, Victim Support is not responsible for the content of third party websites. Find out more about some of the services and organisations we work with: