Staffordshire

Phone

0300 303 3778

New Era offers 24-hours a day, 7-days a week, specialised help for all victims of domestic abuse in Staffordshire when they need it most. The service also provides a webchat facility.

Supportline

08 08 16 89 111

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.

Get help from your local team

New Era is the holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke on Trent.

Offering help to all those affected by domestic abuse in Staffordshire or Stoke-on-Trent, New Era provides free and confidential support for victims, perpetrators and their families.

UPDATE APRIL 2020: You can now access our free live chat for 24/7 support.

Support for victims

24-hours a day, 7-days a week, specialised help is available for all victims of domestic abuse in Staffordshire when they need it most.  The service also provides a webchat facility.

New Era aims to end relationship abuse through a wide range of individual and group support for adults, children and young people for as long as they need it.

Local Support
Specially trained New Era staff are able to help whether or not a report has been made to the police.  Operating across Staffordshire and Stoke-on-Trent, victim services are provided by Victim Support and are available for everyone, with safety and recovery prioritised.

Getting Help now

Call 0300 303 3778 and speak to someone now.

Alternatively if you’d like to talk to someone remotely you can do this now by live chat.

In an emergency dial 999.

Agency referrals new-era@victimsupport.cjsm.net

If you’ve been affected by any other crime and need support or information, call the Staffordshire Victim Gateway and Restorative Justice Service on 0330 0881 339.

Opening times:

  • Mon 9.30 am – 4.30 pm
  • Tues 9.30 am – 7.00 pm
  • Wed 9.30 am – 7.00 pm
  • Thur 9.30 am – 7.00 pm
  • Fri 9.30 am – 4.30 pm
  • Sat, Sun & hols 10.00 am – 4.00 pm

Staffordshire Victim Gateway and Restorative Justice Service is run by Citizens Advice.

Victim Support runs a number of specialist services for people affected by antisocial behaviour in Staffordshire, including:

  • Staffordshire Antisocial Behaviour Champions (ASBC) Projects

The Antisocial Behaviour Project in Staffordshire covers Cannock and Stoke on Trent. If you are experiencing antisocial behaviour our specialist workers may be able to help. Call us on 07872 131 109.

We work with a number of partner organisations in Staffordshire to make sure you get the support you need.

Find out more about some of the services and organisations we work with:

  • ASSIST

ASSIST offers services to people who have mental health needs. Call 01283 564 772 to find out more.

Challenge promotes the reporting of hate crime and offers advice and information. Tel: 03301 111 999.

Brighter Futures gives support to people who need extra help to live independent lives in North Staffordshire. Call 01782 406 000 or email info@brighterfutures.org.uk

Downloads

Support for Black Asian Minority Ethnic and Refugee (BAMER) people affected by domestic abuse (pdf) 318 KB

Support for children and young people affected by domestic abuse (pdf) 307 KB

Support for LGBT+ people affected by domestic abuse (pdf) 342 KB

Support for Male victims of domestic abuse (pdf) 284 KB

Support for victims of domestic abuse (pdf) 312 KB

Information for Partner Agencies (pdf) 364 KB

Group work-based programme for victims of domestic abuse – iMatter (pdf) 281 kB

Ending Relationship Abuse across Staffordshire and Stoke-on-Trent (pdf) 196 KB

Information for Workplace Champions – domestic abuse awareness training for employees (pdf) 312 KB