The service will include:

• Assessment and support planning: Harmony ASB Practitioners will provide immediate support and reassurance and will help you to understand service expectations around what Harmony and partner agencies can and can’t provide. This assessment will form the basis of your support plan which is tailored to your needs and will incorporate the following core interventions as appropriate:
• Emotional support:understanding and defining the issue as ASB, acknowledging the personal impact, ripple effect on family, friends, others and the impact on the wider community; understanding our own tolerance levels; rebuilding confidence and independence.
• Practical support: consideration of available options, legal tools and powers (e.g. accessing Council/legal help such as Community Trigger Process); arranging adaptations to property and personal security where available via partners. We offer support with any CIC applications where there is personal injury and the crime has been reported to the police. We will support victims taking photos of any damage caused and gathering evidence.
• Online support:We currently provide access to our digital platform (My Support Space) for self-guided work, including dealing with managing anxiety, depression, and sleep deprivation.
• Information Provision: discussing the Victim Code of Practice; sharing information about ASB options; managing expectations around what the Criminal Justice System, Local Authority, Housing and other public services can provide.
• Advocacy: liaison with Staffordshire Police and councils, obtaining case updates; providing evidence supporting Community Protection Notices, injunctions, harassment orders; providing letters supporting house moves.
• Mediation: joint working with confidential, impartial mediation services between both (or multiple) parties, who may be neighbours, near neighbours or community members.